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Support FAQ

 Yes, you can pick up orders at our office in two ways.  First, you can phone in or email us to place an order and pick up afterwards. Second, if you place an online order, please make sure to leave a comment requesting to self pick-up, our customer service staff will then waive the postage for you and contact you afterwards. 
If you believe you have received a wrong product, please double check if the item number on the product you received is same as the one in your order list.  If not, please generate a new ticket in our new "Support Ticket" function, our customer service staff will address your issue accordingly.
If the order is not yet shipped at the time we received your enquiry, we can hold the order and change the order for you. However, if the order is already shipped, we are not able to change for you. In this way, please do not open the packaging box of the  wrongly placed product upon delivery and send us back the item in a brand-new condition in which all the postage and corresponding fee will be paid by customers. Yet, we always recommend customers to seek advice from us first before taking any actions to protect customer's own interests.
Yes, we offer couriers other than Hong Kong Post such as Fedex, DHL, UPS, TNT. Yet, since our website only shows Hong Kong post option, customers will need to leave a comment while placing order to specify the courier they wish to use. Otherwise, your order will be processed as normal using Hong Kong Post. However, if your order contains lipo batteries, it must be shipped by UPS.
Hong Kong customers can purchase our products in two ways. First, customers can phone in or email us the order list and pick up afterwards. Second, if orders are placed online, we will lower the postage according to the parcel size and weight and make credit to your account for the postage difference ( if orders paid by Paypal). Orders will be shipped and shipping number will be provided.
After logging in your RC-Mushroom account, please select "Transactions" in the right hand column. There you will see the balance of your account and the history of the store credit issued. When you check out next time, the store credit will be automatically deducted from the order. 
Yes, we can special order/pre-order for customers. Simply provide the item number of the products and the quantity to us and we will order from manufacturer if stock is available . Yet, a 50% deposit is required. 
Each country has a different expected delivery time. Generally, orders shipped by Hong Kong post airmail usually take around 2-3 weeks while EMS takes normally within a week. Yet, both services  exclude custom inspection time and refer to working days. 
Since we will only refund non-receipt orders to customers after the package is officially confirmed as lost by Hong Kong post, we will not reimburse before an official reply is announced.
To get the most up-to-date and avoid missing any of our promotions, the best way is to subscribe to our newsletters for discounts, coupons, and combo promotions.
No, we only accept Master and Visa cards.
Since we will only keep orders at most for 2 weeks, orders holding more than 2 weeks will be cancelled automatically. Hence, if customers wish to keep the stock and pick up/ ship after 2 weeks, a 30% deposit is needed . Otherwise, customers may place the order when payment can be made at the same time.
Different brands have different restock date and there is no an exact restock date but only an estimate. If customers want to check the restock date of a certain item, you can provide us with the item number so we can check with our distributor.
Verification usually takes place on credit card orders. and we did not charge the credit card yet at the time customers place their orders. Hence , if we found the cardholder is different from the recipient, or the billing address is different from the shipping address, in order to ensure the credit card is not used by others without authorisation, we need to verify customer's order before shipping it out. 
No. Since Paypal requires shippers to send orders to recipient's Paypal registered address , if customers do not want to ship to the Paypal address, please make sure to update/ select the correct address in your Paypal accounts before placing orders. Otherwise, we may need to Paypal refund the original payment first and require customers to make a new payment again with the correct address.
Sorry that we do not have instant chats like Skype or chatroom. We will reply our emails usually within 24 business hours after we received the enquiry. If customers want to have an immediate reply or an urgent matter, please call us at (852)27442748 or (852)23102568. 
Please log in your RC-Mushroom account and select "Subscribe / unsubscribe to newsletter" under the"Newsletter" category. Select your option and press "continue", your changes will then be successfully updated.

First please contact us and let us help customer on trouble shoot your issue. Most of the cases can be solved through our technical support staff. In some cases, that need to inspect the product in front of us  which is impossible through the Internet. You are advised to find your local hobby shop first to have a check-up of the product to determine the solution, after that whether it is a manufacture defect or caused by personal mishandling, and then contact the manufacturer support afterwards. If customers are asked to send back the item to us for repair by manufacturer, we will waive the repair fee if it is a factory defect yet repair fee and postage will be charged if it is caused by personal mishandling. 

Warranty period of each brand / product is different, some products come with warranty and some products with dead on arrival.

Hence, please check with the manufacturer for the most update warranty information before purchase.

You are advised to track your latest parcel status after some time of the shipped date on the following links first, if there is still no update then please contact our customer service staff to trace the parcel for you.

            Hong Kong Post: http://app3.hongkongpost.hk/CGI/mt/enquiry.jsp
            UPS                     : http://www.ups.com/WebTracking/track?loc=en_HK
            Fedex:                : http://www.fedex.com/hk_english/
If the order is not yet shipped, we can add/ delete items after receiving customer's request. However, we are not able to help if the order is shipped and we do not accept return of the items due to this reason.
It is easy to find out the shipping fee. Simply add the items to your shopping cart, then click the trolley in the top right-hand corner and select "View Cart". Select "Estimate Shipping & Taxes" and enter your destination. The "Get Quotes" button will then show you the postage of the available shipping methods.